Advanced Maintenance UK Ltd are very proud to have a customer satisfaction rating of over 96%, the reason for this? Because we offer a first class, reliable service with excellent after-care at highly competitive rates.
Below are just a few of our Testimonials but if you would like more please contact us and we would be happy to provide them for you.
We have used Advanced Maintenance UK Ltd for all aspects of our commercial plumbing, HVAC, and electrical works for approximately two years now and we cannot fault them. Their staff are well trained, smartly turned out, reliable, always pleasant and provide punctual and a first class service. They give a personal service to us from the first call to their office staff who are efficient and friendly through to the engineers who and are prepared to sort out any problem, however complicated large or small. We would definitely recommend Advanced Maintenance UK Ltdto anyone looking for a good all-round M&E company.
- Mitie Engineering Maintenance Ltd - Paul Lawrence
I am writing to express our delight at the way in which Advanced Maintenance UK Ltd have managed our Boiler Maintenance Programme. As a Housing Association, we are monitored on our performance and one of the criteria is the CP12 compliance. Since Advanced Maintenance UK began working with us, they have ensured that we are 100% compliant at all times, so relieving us of that worry.
Without exception, the engineers who work in our properties are completely trustworthy and reliable and always advise us appropriately, whatever the issues. The service is excellent throughout, and we have a very good working relationship with all the staff, from the engineers who visit us, to the office staff who prepare our invoices or work out our annual services. Ricky Gale, the Operations Director is very approachable and has a host of knowledge and experience from which we have benefitted greatly. He took a personal interest in a refurbishment project that we were running, and was able to provide support at short notice when the original heating contractor failed to deliver to the required standard.
Western Challenge has carried out refurbishments of heating and hot water systems in numerous properties during the last financial year. The project affected almost 200 residents and it required good communications and a willingness to work with other contractors to achieve a good end result. Throughout the whole programme, there were no complaints from any of the residents, which is remarkable when considering that their water supplies and heating were curtailed for a period, and the kitchens were hardly usable at times.
During the bad weather in December 2009 and January 2010, the engineers made every effort to ensure our residents had their heating and hot water maintained, even when this required that their vehicles were left half a mile away, and they walked through the thick snow to fit the relevant parts. This is exceptional and should be applauded.
We have always enjoyed good working relationships with Advanced Maintenance UK Ltd, and I have no hesitation in recommending them to anyone. If this letter is insufficient to convince anyone that the organisation provides excellent service and offers good value for money, then I would be happy to speak with them.
- Barbara Wojna - Accommodation Manager at Spectrum Housing Group
I just thought that I would write this letter to say thank you for all the work that your company has done in the last couple of years.
It's not often that you write these letters as most companies do not have the dedication that your company has got. Your work engineers go above the call of duty when attending to repairs at Charles Clore Court.
I just thought that I would highlight a few statements from tenants and staff at Charles Clore Court:
I have personally worked for A2Dominion Group for at least 10 years and in all the time I have worked for the company I have never had so much respect for a repairs company, but your company certainly excels themselves in customer satisfaction, and the dedication that your staff have is second to none.
Thank you again and please never leave us as it is wonderful to have a wonderful company to reply on.
- Sheila Osborn - A2 Dominion Housing Group
I would like to say what an excellent service we have received from Advanced Maintenance.
Whenever we have reported a fault the response time has always been the same day, the work completed is always right 1st time.
The Scheme has run much more smoothly based on their great service as when I came to work here we had no end of heating / hot water issues until they took over. I cannot praise them enough. I only wish the whole scheme was maintained by them & not part TSG.
- Catherine - A2 Dominion Housing Group
Dear Ricky, I felt it would be pertinent to say something about Advanced Maintenance's performance whilst installing the new plant room at Arthur Sanctuary House. Over the past 6 months, I worked directly with your staff on the installation of the plant room. Their skills and professionalism were first class and I was impressed with the way in which they supervised the project and kept me informed on progress. There were deadlines to meet which your staff dealt with promptly and efficiently. Nothing was ever too much trouble; and they not only engaged with us, the client, but also our residents on site. I would recommend Advanced Maintenance without hesitation and would be more than happy to work with your team on future projects.
- Elly Hoult - A2 Dominion Housing Group
I am very pleased with all aspects of Advanced Maintenance UK Ltd, from the quotation to completed work. All was carried out and explained what could and could not be done, the work was carried out promptly by competent tradesmen who worked hard cleaning up as they installed the new boiler and upgraded the heating system. I would happily use and recommend Advanced Maintenance UK Ltd. The friendly professional way all aspects of the work were carried out was indeed worth that little extra for that assured quality and standard of work.
- Mr Thompson
Subject: Thanks for the excellent service
I would like to say how very pleased I am with Advanced Maintenance regarding the installation of my new warm air boiler.
My initial contact with the office personnel, Gemma and Marc, always left me with a feeling that the company would look after me concerning the work pending and answered all my questions fully. The main engineer, Andrew, kept me fully informed throughout the work in progress during the installation. Andrew was accompanied by Graham who was equally helpful.
Ample time was spent with me at the end of the commissioning of the boiler to explain in full how everything worked. The working area was left extremely clean and all the old equipment was taken away.
I would have no hesitation in recommending this company.
Thank you Advanced Maintenance.
Date: 17 September 2015
- Audrey Harris