Advanced Maintenance UK Ltd prides itself on offering the very best service possible, so it was lovely to come into the office this morning to this fantastic testimonial from Julie at A2Dominion;
Dear Advanced Maintenance - I am writing to you to express my thanks to Ricky, the Engineers and the Office Staff within your company.
I have worked for A2 Dominion Group for 14 years and during this time I have not had any concerns in relation to the services that are provided by your organisation.
The Customer Service that you provide is always of such a high standard. Faults are usually responded to the same day or within 24 hours and 99% of which are, completed during the initial visit.
The dedication of your staff is evident and this is shown through, Directors being approachable, dealing with queries out of office hours and attending site at short notice as and when required. Office staff’s polite telephone manner and willingness to help with queries, and the Engineers who are trustworthy, reliable and that always go above and beyond when dealing with issues and concerns. The professionalism of all staff whilst working with onsite Scheme Management and staff members is second to none.
An example of the professionalism, patience and attitude recently shown by AMUK staff was during a recent fire panel issue that was affecting the on site heating and hot water system, this proved to be a difficult time and major inconvenience to both staff and Tenants. Advance Maintenance director and his staff showed complete professionalism and positive attitude whilst investigating the issue, the time, effort and endless hours that they spent working on site to resolve this issue was above and beyond a2dominion expectations.
The working relationship I have with Advanced Maintenance UK Ltd, is excellent and I would not have any hesitation in recommending the reliable high standard service they provide to anyone.
Thank you, Julie, for the fantastic feedback, on our behalf we can say it has been a pleasure working with you and all at A2 Dominion.