The UK is covered in snow due to Storm Emma, and with the cold weather, it is not uncommon for boiler condensate pipes to freeze.
There is a very helpful article published on 8th November 2017 by Worcester Bosch that includes a video showing how to safely unfreeze the condensate
pipe should it become frozen. To site the article please click here.
If you are still experiencing issues with your boiler please do not hesitate to contact our office on 01189 303738 or email firstname.lastname@example.org.
Please bear in mind there may be a slightly longer wait than usual as we are handling a large volume of calls. Presently we are unable to advise what time the engineer will be with you as our engineer's safety is paramount but we will do our very best to be as timely as possible.