Question 1

What sectors do you work in?

Accepted Answer

We support housing associations, healthcare providers, education campuses, and commercial sites across the South of England. Our engineers are experienced in live and sensitive environments, ensuring safe, compliant, and efficient service delivery. See our Sectors Page (https://www.advancedmaintenance.co.uk/sectors)for more information.

Question 2

Do you work with both commercial and domestic clients?

Accepted Answer

Yes. Advanced Maintenance UK Ltd’s multi-skilled engineering team supports both domestic and commercial clients, from fixing a leaking tap at home to maintaining complex plant rooms on large sites. Our engineers are Gas Safe and OFTEC qualified, with expertise in natural gas, oil, and LPG.

Question 3

Can you respond to emergency call-outs?

Accepted Answer

Yes. We provide 24/7 emergency plumbing and heating support across the South. Emergencies typically include gas leaks, major water leaks, or urgent heating failures.

We aim to respond as quickly as possible to urgent situations. Attendance times depend on your location and the nature of the emergency, but our 24/7 call-out service is designed to minimise disruption and make your property safe, with further works scheduled the next working day if needed.

Question 4

Are your engineers qualified and accredited?

Accepted Answer

Yes. All of our engineers are Gas Safe registered, with additional OFTEC, NICEIC, and renewable energy qualifications where required. Beyond formal accreditations, we operate a comprehensive training matrix, managed by our Head of Operations, Abbie Parker. Training is planned a year in advance to ensure our engineers remain fully qualified, refreshed, and ahead of industry requirements.

Question 5

How do you ensure compliance with regulations?

Accepted Answer

Compliance is at the core of everything we do. Our dedicated Quality Assurance and Health & Safety teams monitor regulatory changes and update our processes, training, and documentation accordingly. Every job is recorded with full compliance evidence for your records.

To ensure nothing slips through the net, we are also independently audited each year by our external health & safety partners, as well as through accreditation bodies including CHAS Elite, Constructionline Gold, MCS, Gas Safe, OFTEC, SafeContractor, ISO 9001, and ISO 14001.

This combination of internal checks and external audits means our clients can be confident that all works meet the latest legal and industry standards.

Question 6

Do you offer boiler servicing across the South of England?

Accepted Answer

Yes. Although our head office is based in Theale, Reading, Advanced Maintenance provides reliable boiler servicing across the South of England. We work with housing providers, schools, healthcare, and commercial clients, ensuring compliance and efficiency across gas, oil, and LPG systems. For more details, see our Heating Services Page.(https://www.advancedmaintenance.co.uk/heating)

Question 7

Do you install anti-ligature plumbing solutions?

Accepted Answer

Yes. Advanced Maintenance is experienced in installing anti-ligature plumbing systems, such as Dart Valley solutions, across the South of England. Our engineers work in sensitive healthcare environments, ensuring compliance and safety for both service users and staff.

Question 8

What heating and plumbing services do you provide for commercial properties?

Accepted Answer

We deliver a full range of heating and plumbing services for commercial clients, including plant room upgrades, preventative maintenance, emergency repairs, and compliance testing. All works are carried out by engineers who are Gas Safe, OFTEC, and qualified in renewables. See our Services Page (https://www.advancedmaintenance.co.uk/services)for more details.

Question 9

Do you provide ventilation installation and servicing?

Accepted Answer

Yes. We design, install, and maintain ventilation systems, including MVHR, extract fans, and ducting. Our work covers housing, healthcare, education, and commercial clients, with compliance reporting included. Case studies of our ventilation projects can be found on our Ventilation Services page.(https://www.advancedmaintenance.co.uk/ventilation)

Question 10

Do you support with damp and mould compliance?

Accepted Answer

Yes. We provide a complete damp and mould service, from inspection and remedials through to evidence reporting. Our approach is aligned with Awaab’s Law, ensuring issues are resolved within 28 days to protect residents and meet legal requirements. See our Damp & Mould Services Page (https://www.advancedmaintenance.co.uk/damp-mould-remediation)for details.

Question 11

Do you provide electrical testing and compliance services?

Accepted Answer

Yes. Our NICEIC-approved engineers carry out electrical testing, EICRs, upgrades, and remedials across commercial and domestic settings. Certification and compliance evidence are always provided. See our Electrical Works Page (https://www.advancedmaintenance.co.uk/electrical)for more.

Question 12

Do you provide planned preventative maintenance (PPM)?

Accepted Answer

Yes. We work with housing providers, schools, healthcare sites, and commercial landlords to deliver tailored PPM schedules. For schools, we plan works in holiday periods to avoid disruption, while for healthcare and housing, we minimise impact on residents and service users. Our Simpro system ensures every PPM task is tracked, evidenced, and compliant.

Question 13

Can you handle multiple issues in one visit?

Accepted Answer

Absolutely. Advanced Maintenance provides a one-stop solution for maintenance and compliance. Whether you have a boiler fault, a leaking sink, and a ventilation issue, our team will coordinate the works to minimise disruption and keep everything compliant.

Question 14

Why don’t you have standard pricing for all services?

Accepted Answer

For our most common services, our pricing is published online to ensure transparency. You can view our current call-out rates here: 2025 Call-Out Service Rates.(https://www.advancedmaintenance.co.uk/blog)

However, the nature of our work often means it isn’t as simple as identifying and repairing a single fault. Many jobs require fault tracing or resolving underlying issues before repairs can be completed. Because of this, we cannot always provide an accurate cost without attending site.

That said, our initial call-out fees are published online, and any further works, wherever possible are quoted before proceeding.

Question 15

How can I request a quote?

Accepted Answer

You can request a quote by calling our office on 01189 303738 option 3, emailing us at info@advancedmaintenance.co.uk,() or submitting an enquiry through our website.(https://www.advancedmaintenance.co.uk/contact-us)

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