Blog Layout

Frozen Condensates

Kellie Pickett • Dec 14, 2022

How to unfreeze a frozen condensate pipe

With the cold weather well and truly here to stay for a while, the most common callouts we receive this time of year are related to frozen condensates. Signs of this include a gurgling noise coming from the boiler, and if your boiler has a digital display, you may see an error code, depending on the make and model of your boiler.


Whilst we are always happy to arrange for one of our skilled engineers to come to your property, a frozen condensate pipe is nothing to worry about, and you can usually thaw it safely without the need to call an engineer.


How to safely thaw a frozen condensate pipe:


  • STEP 1 - Look for an outside pipe connected to your boiler (it’s usually white plastic connecting to an external drain - see pic)
  • STEP 2 - Using a jug or watering can if it is safe to do so, pour WARM water along the length of the pipe, repeating the process until the pipe has thawed (Do NOT use boiling water, as this can crack or damage the pipe). If you’re using a kettle, make sure to cool the kettle for at least 15 minutes once it’s boiled.
  • STEP 3 - Reset your boiler. If the pipe is de-frosted, all should start to work as normal. It may take several attempts before your boiler restarts.


We hope this helps, however, if you are experiencing any issues and would like to book one of our experienced and qualified engineers to come and investigate the fault, please do not hesitate to give us a call on 01189 303738

by Kellie Pickett 22 Dec, 2023
Dear Valued Customers, We would like to inform you that the Advanced Maintenance UK Ltd offices will be closed from 15:30 on 22nd December 2023 until 08:00 on 2nd January 2024. Regular office hours will resume at that time. However, we understand that emergencies can happen at any time. Rest assured, our team is committed to providing a 24-hour, 365 days a year rapid response call-out service for heating and plumbing emergencies. Your peace of mind is our priority, and in the event of an unforeseen issue, our dedicated team members will promptly attend to address the situation. To arrange an emergency call-out, please contact our team today at 01189 303738, and we will swiftly respond to your needs. During this period, all call-outs will be charged at our out-of-hours rates: Domestic Customer Call-Out Rates: Up to 1 hour: £180.00 + VAT Additional hourly rate, per hour: £110.00 + VAT Commercial Customer Call-Out Rates: Hourly rate, per hour - Inside M25: £165.00 + VAT Hourly rate, per hour - Outside M25: £140.00 + VAT Wishing you a wonderful holiday season and looking forward to serving you in the New Year. For a breakdown of all Advanced Maintenance UK Ltd services, please CLICK HERE
by Kellie Pickett 04 Dec, 2023
Over the past few years, Advanced Maintenance UK Ltd has seen significant rises in overheads, and whilst we have done our utmost to absorb these costs, for us to be able to continue to offer a high-quality service, we need to increase the price of some of our services. We have listed these below, for your ease of reference; DOMESTIC CUSTOMERS For all domestic call outs, our prices are;
by Kellie Pickett 29 Nov, 2022
Our Gallery Page is now live
Share by: