Damp & Mould Remediation in Line with Awaab’s Law
Damp and mould are no longer routine maintenance concerns; they are now a legal compliance duty. Under Awaab’s Law, social landlords must investigate and resolve reported hazards within strict timeframes.
Failure to act risks legal enforcement, Ombudsman escalation, tenant health claims, and reputational damage.
For housing providers, delaying action or cutting back on servicing is a false economy. What looks like a saving today leads to higher remedial costs, more complaints, and greater compliance risks tomorrow.
Advanced Maintenance UK Ltd delivers fast, fully documented remediation and prevention services that take the burden off your shoulders and keep your housing stock compliant.
COMPLIANCE-FIRST
MULTI-DISCIPLINARY DELIVERY
EMERGENCY RESPONSE
Why Damp and Mould Matters
Damp and mould are no longer “maintenance problems.” They are recognised health hazards and now sit at the heart of housing compliance. Under Awaab’s Law, landlords must investigate reports within strict deadlines, take effective action, and provide defensible evidence.
Left untreated, damp and mould create serious risks:
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To tenants: Triggering asthma, respiratory issues, and wider health concerns.
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To landlords: Leading to Ombudsman rulings, regulator intervention, and reputational damage.
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To budgets: As quick fixes give way to repeat call-outs and costly remedials.
National landlord guidance is clear: visible mould is only the symptom. The root cause must be identified, treated, and rechecked within weeks. This is about more than property standards, it is about safeguarding health, preventing recurrence, and meeting statutory expectations under Awaab’s Law.
Common Causes of Damp & Mould
Damp and mould in housing usually stem from a mix of building and lifestyle factors. The most common causes include:
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Condensation from poor ventilation or indoor drying.
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Penetrating damp from leaking roofs, walls, or guttering.
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Rising damp due to failed damp-proofing or floor membranes.
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Cold bridging & insulation gaps that trap moisture.
Identifying and addressing the true cause is essential to break the cycle of repeat cases. Recurring cases often happen when only the surface is treated and not the root cause. Our multi-disciplinary approach ensures the underlying problem is resolved, not just hidden.
Our Five-Stage Compliance Process
We follow a structured process that aligns directly with Awaab’s Law and Housing Ombudsman expectations.
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Report Received → Case logged in Simpro with statutory deadlines flagged.
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Triage & Survey → Engineer investigates root cause, takes readings, records photos.
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Remedial Works → Coordinated trades deliver fast, effective fixes.
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Root Cause Prevention → Heating, ventilation, or fabric improvements prevent recurrence.
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Evidence & Follow-Up → Audit-ready pack with photos, readings, and compliance notes.
Every case is supported with clear communication to residents and landlords, ensuring no one is left in the dark and every step is fully traceable.
Technical Solutions We Provide
Because we cover heating, plumbing, ventilation, and building fabric, we can address root causes rather than just symptoms:
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Ventilation: extractor fans, ducting repairs, MVHR servicing, Positive Input Ventilation (PIV) installation.
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Heating & Controls: TRVs, system balancing, control upgrades, integration with low-carbon systems.
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Fabric & Moisture Management: mould wash and anti-mould coatings, resealing wet areas, plastering, redecoration, guttering and downpipe clearance, roof and tile vents.
Prevention Through Planned Servicing
Our planned servicing doesn’t just tick compliance boxes, it prevents Ombudsman cases before they escalate. By combining proactive inspections, resident engagement, and targeted follow-ups, we stop issues escalating before they breach Awaab’s Law deadlines.
This approach not only protects tenants but also reduces long-term costs and ensures landlords remain fully compliant with national standards.
Case Studies in Practice
We have delivered damp and mould remediation for housing associations across the South of England. Every project is closed with a full compliance evidence pack including before/after photographs, moisture and airflow readings, commissioning sheets, and resident confirmation.
This ensures housing providers can demonstrate not only that works were completed, but that they were delivered on time, in line with statutory duties, and defensible under Ombudsman scrutiny.
Every stage of our casework is closed with an audit-ready compliance pack, including before/after photos, moisture and airflow readings, commissioning sheets, and resident sign-off, so landlords can evidence compliance under Awaab’s Law.
Example Case Study: Salisbury - From Decanted Property to Tenant-Ready
This project shows how a decanted, uninhabitable property was brought back to a safe, compliant standard under Awaab’s Law.
A property in Salisbury was fully decanted after damp and mould left it unsafe for tenants. Years of reactive-only maintenance had resulted in widespread structural damage, failing flooring, and extensive mould contamination.
The scope of works required went far beyond a simple clean-up. Our team removed flooring and carpets to access and repair subfloors, replaced plasterboard and insulation, and carried out a full mould wash and redecoration programme. At the same time, we upgraded electrics, installed new radiators, and replaced the property’s front door for security.
Every stage was documented with before-and-after evidence, providing the client with an audit-ready compliance pack in line with Awaab’s Law.
Damp & Mould - Before and After
Damp & Mould - Before and After
Damp & Mould - Before and After
Damp & Mould - Before and After
The result was a safe, compliant, and tenant-ready home, with preventative measures in place to reduce the risk of recurrence. By addressing the root causes instead of relying on reactive fixes, the client not only met compliance obligations but also reduced long-term maintenance costs.
Download the full case study to see the detailed turnaround, including photos of the property before and after works.
Who We Work With
Our damp and mould remediation services support a wide range of compliance-heavy environments. We regularly work with:
Why Choose Advanced Maintenance?
We combine compliance expertise with practical on-site delivery. Clients choose Advanced Maintenance because:
Next Steps
Don’t wait for the Ombudsman to come calling, or for issues to escalate into legal or reputational risk. Protect residents, meet deadlines, and safeguard your organisation today.
📧 info@advancedmaintenance.co.uk
📞 01189 303738 (Option 3)
5-star: Excellent company
Really excellent company. Reliable and skilled team. All costs are explained upfront, and best advice given. They fitted my first boiler years ago, and my new one just over a year ago.
More recently they’ve carried out a range of gas works and serviced the boiler.
